POLICY
CANCELLATION / BOOKING POLICY
Our cancellation policy is in place so that we can continue to run our business. Our policy does not cover everyday risks such as sickness, traffic , or late attendance. If you do not agree with our cancellation policy then we do not recommend booking in at our salon. Our policy applies to all bookings.
Clients are required to give a minimum of 72 hours notice to reschedule a booking. The deposit paid can then be used towards another date within 3 years from the date paid. If you wish to cancel a booking for whatever reason then please note that your deposit paid is strictly non refundable. This is outlined in the booking terms which you agree to when you book online. Clients who do not attend a booking without any notice or cancel within 24 hours of their booking will be charged the full appointment amount to their credit card information on file.
If English is your additional language, please ensure you have an interpreter to help you read and understand the terms and conditions and to help you with booking the correct appointment. We strongly advise bringing a companion on the day to assist with the consultation process so we can ensure you understand and consent to the procedure.
To cancel or reschedule you must call, text or email us. As we are closed on weekends, if you need to cancel during this time please email only. Please do not contact us via social media for any cancellations as this may result in loss of deposit as this is not regularly monitored.
If no notice is given within 72 hours then the deposit paid will be forfeit no matter what reason is provided and you will not be able to use towards a future booking. Clients who do not show up to their appointments with insufficient notice will not be able to schedule another appointment until the full amount of the appointment missed is paid.
When booking a cosmetic tattoo appointment, we require a 50% deposit. It is best to book online. Our booking system will hold your credit card information and you will be debited your full appointment payment if you do not turn up to your appointment and no notice is given.
All deposits paid are NON REFUNDABLE and have a 3 year expiry. There will be absolutely no extensions past the 3 year date.
Our pricing is subject to change on all appointments and we hold the price you book at for 1 year (excluding promotional pricing).
Deposits paid are non transferable between clients.
PAYMENTS: There is a 1.65% transaction fee on all payments made in store using eftpos. Debit cards have a transaction fee of $0.30. Alternatively we take cash or fast payments.
covid-19 POLICY
Please note that ALL of our staff are vaccinated and as of Jan 31st we are still allowing unvaccinated clients into our salon. Updates will be provided as the government restrictions change.
Should these restriction laws change and you choose not to attend due to vaccination preference, our 72 hour policy will still apply with no exception.
If you test positive for covid within the 72 hour cancellation window we will require proof of a positive PCR test in order to avoid loss of deposit.
Cancellations same day of your appointment will still result in loss of deposit in order to cover loss of income.
If you cancel within the 72 hour cancellation window due to being a close contact and needing to isolate we will accept any of the following as proof:
Proof of housemate or intimate partners positive test
Message from WA HEALTH notifying you as a close contact
Proof of positive test from 15 minute face to face contact or 2 hrs in a room with the infected person
Unfortunately failure to show any of the above proof with result in normal cancellation policy being applied.
We thank you for your understanding and support during this difficult time.
ATOB Team
*Please note, refunds are not given under any circumstance*
GIFT VOUCHERS
If you are paying with a gift voucher you have received, it must be presented on the day otherwise it is non usable towards the treatment received that day.
Vouchers have a 3 year expiry date. If you leave it until the last minute to book an appointment to use your voucher and we do not have any appointments available then the voucher will become void. NO EXCEPTIONS. You are given plenty of time to use the voucher and we book out a few months in advance so please allow sufficient time.
If you need to reschedule/cancel an appointment it will have to be done 72 hours before your appointment or the voucher will become void.
If you do not show up for your appointment the voucher will also then become void. Vouchers can not be exchanged for money.